Our "Hike Lighter, Hike Further" Guarantee
Simple, No-Risk 60-Day Returns
We didn't create Ultralight to just sell another piece of gear. We created it to solve a problem: the impossible choice between a heavy pack and a compromised experience on the trail.
We are so confident that our 213g All-in-One Cooking System will fundamentally improve your hike that we are willing to take on all the risk.
Our Promise to You
Our guarantee is simple. Buy our kit. Take it out on your favourite tracks—the Tongariro Crossing, the Kepler, or just a weekend up the Pouakai Tarns. Put it to the test for the next 60 days.
If you don't agree that it's the single most space-efficient and weight-saving piece of cooking gear you've ever owned...
If it doesn't allow you to pack lighter and feel stronger on the hills...
And if it doesn't give you the freedom to enjoy that hot meal or coffee that makes a good tramp a great one...
Then we don't want your money.
Simply send it back to us, and we will refund 100% of your purchase price. No questions asked.
Our "Better Than Money Back" Bonus
And just to prove we are serious, you can keep the long-handled titanium spork. Consider it our way of saying thank you for giving our gear an honest try out on the trail.
How to Start a Return
We've made the process as simple as possible.
Step 1: Get in Touch
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Email us at hello@ultralight.co.nz within 60 days of your purchase. Please include your original order number to help us find your details quickly.
Step 2: Send it Back
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We'll reply with return shipping instructions. All we ask is that you package up the remaining components of the kit (the pot, lid, stove, and tripod) and send them back to us.
Step 3: Get Your Refund
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As soon as we receive the returned kit, we will process a full, 100% refund to your original payment method.
The Only Condition: All we ask is that you give the kit an honest try on at least one overnight hike. That's it.
Should you have any questions about our guarantee, please don't hesitate to reach out. We stand behind our gear.