Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To start a return, you can contact us at hello@ultralight.co.nz. Please note that returns will need to be sent to the following address: 54 Ingestre Street, Whanganui 

You can always contact us for any return question at hello@ultralight.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ultralight.co.nz.